Refund policy

At Anson Antiques & Gifts, We offer a carefully curated selection of antique furniture and vintage home décor to collectibles, unique gifts, artwork, glassware, rustic accents, jewelry, books, and Western-inspired treasures, we carefully curate a diverse selection of timeless pieces and one-of-a-kind

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ansonantiquesandgiftscom@gmail.com. Please note that returns will need to be sent to the following address:  1015 Commercial Ave, Anson TX 79501, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ansonantiquesandgiftscom@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ansonantiquesandgiftscom@gmail.com.

finds. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple, transparent, and customer-friendly return process to make your shopping experience worry-free.

We take pride in the quality and craftsmanship of our products and strive to ensure that every item meets your expectations. Should you need to return an item, our dedicated support team is here to assist you every step of the way.

1. Return Timeframe

• 60-Day Policy: We provide a 60-day return window, meaning you have 60 days from the date of delivery to initiate a return request.
• Acceptance: We accept returns for both defective and non-defective products.
• Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

• Condition: The item must be brand new, unused, and in the exact condition you received it.
• Packaging: The product must be returned in its original packaging with all inserts included.
• Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Expenses

We believe in transparency regarding shipping responsibilities:

• Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
• Return label: Customer’s responsibility.

4. Restocking fee

• No Hidden Charges: We do not impose any hidden costs on our returns. There is a $0 Restocking Fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

• Step 1 — Reach Out: Send an email to support@dodgerblue-octopus-159993.hostingersite.com including your order number and the reason for returning the item.
• Step 2 — Get Authorization: Our customer support team will reply within 24 Hours with detailed instructions.
• Step 3 — Return the Package: Securely pack the item and mail it to our physical address 1015 Commercial Ave, Anson, TX 79501, United States.

6. Refund Issuance & Timelines

• Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
• Refund Method: Approved refunds will be credited back to the original payment method.
• Processing Time: Our refund process time is 10 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
• Currency: All refunds will be issued exclusively in the US Dollar ($).

7. Exchanges and Order Cancellations

• Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.

Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

Business Information

If you have any further questions regarding your return, please contact us:

Business Name: Anson Antiques & Gifts
Our Physical Address: 1015 Commercial Ave, Anson, TX 79501, United States
Phone Support: +1 325-823-3309
Email Support: support@ansonantiquesandgifts.com

Customer Service Hours

Monday-Thursday: 10 am– 5pm
Friday: 11am-5pm
Saturday: 10am–4 pm
Sunday: Closed

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