Refund policy

At Anson Antiques & Gifts, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a straightforward 30-day return and money-back policy for eligible products.

Please read the following policy carefully before placing an order. This policy applies to purchases shipped within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Not have been worn or washed.
Have all original tags attached, when applicable.
Be returned in its original packaging, when applicable.
Include your order number or other valid proof of purchase.

Returns that do not meet these conditions may not be accepted.

2. Money-Back Guarantee

We want you to be comfortable shopping with Anson Antiques & Gifts. For eligible purchases, we offer a 30-day money-back guarantee.

If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return.

Once the returned item is received and inspected, an eligible refund will be issued to your original payment method.

Our money-back guarantee is subject to the return requirements described in this policy. It does not apply to items that have been used, washed, damaged after delivery due to customer handling, returned outside the 30-day return period, or otherwise fail to meet our return requirements.

3. How to Request a Return

To start a return, please contact us at:

Email: support@ansonantiquesandgifts.com
Phone: +1 325-823-3309

Please include your order number and a brief explanation of the reason for your return.

Once your return request is approved, we will provide the applicable return instructions and explain where and how the item should be sent.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

For a return due to a change of mind, preference, or other non-defective reason, the customer is responsible for the return shipping cost.

If you receive an item that is damaged, defective, or incorrect, please contact us before returning the item. When applicable, Anson Antiques & Gifts will provide or arrange a return shipping label for the affected item.

Any return shipping instructions or costs will be communicated when your return request is reviewed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged item;
A defective product or
An item that is different from what you ordered,

please contact us within 48 hours of delivery at: support@ansonantiquesandgifts.com

Please include your order number and clear photos showing the issue and the product received.

We will review the information and, when appropriate, provide a replacement, exchange, or refund.

6. Exchanges

We offer exchanges when an item arrives damaged, defective, or incorrect, subject to product availability.

If the requested replacement is unavailable, we may provide an eligible refund instead.

Please contact us before sending the item back so we can provide the appropriate instructions.

7. Items Not Eligible for Return

An item may not be eligible for return if it:

Has been used, worn, or washed.
Has been damaged after delivery through customer use or handling.
Is missing original tags or packaging where those are required.
Is returned after the 30-day return period or
Does not meet the other eligibility requirements described in this policy.

If you are unsure whether your item qualifies, contact us before sending it back.

8. No Restocking Fees

Anson Antiques & Gifts does not charge restocking fees on eligible returns.

9. Refund Process

After your returned item is received, we will inspect it and notify you whether the return has been approved.

If your return is approved:

The refund will be issued to your original payment method.
We will process the refund within 4–5 business days after the return has been approved.
In all cases, our refund processing time will not exceed 7 business days after approval.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account. The time required by your financial institution is outside of our control.

10. Refunds for Discounts and Promotions

If a discount code or promotional offer was not applied at checkout, it cannot be added retroactively after an order has been placed.

Refunds for returned products are based on the amount actually paid for the eligible product at the time of purchase.

11. Return Approval and Communication

Every return request is reviewed according to the terms of this policy.

We will communicate with you by email regarding your return request, including return instructions, approval status, and refund information when applicable.

Please make sure the email address you provide when contacting us is accurate so that we can respond to your request.